Deposits and Withdrawals Policy

• INTRODUCTION

  SB Global, operating under the brand Stockbanx (www.stockbanx.com), is an Investment Firm registered in the Union of Comoros with company registration number 15825. The Company’s registered office is located at Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros.

  This Deposits and Withdrawals Policy, together with the Service Agreement and the Terms and Conditions of Business, explains the regulations and procedures governing the deposits and withdrawals of client funds. By agreeing to this Policy, the Client confirms they have read, understood, and accepted the terms outlined herein.

• CLIENTS’ DEPOSITS / FUNDS

  • The Client may deposit funds into their trading account at any time during the term of this agreement, provided their account has been verified in accordance with the Company’s Customer Acceptance Policy. Deposits will be accepted via bank transfer, SWIFT, e-wallet, debit/credit card, or any other electronic payment method acceptable by the Company.

  • The Company may charge a fee per deposit, to cover the payment service provider and handling fees. For bank deposits, the Company will consider the net amount received in its bank accounts as the deposit, subject to applicable banking fees or charges. Cash deposits are not accepted.

  • The Company does not accept third-party or anonymous payments. Deposits are credited only if the sender matches the registered account holder or their authorized representative (e.g., Trustee, POA, or Guardian). If the sender does not meet these criteria, the Company reserves the right to reject the deposit and return the funds to the remitter, net of any transfer fees incurred.

  • The Company may request additional documentation to verify the source of funds, including:

    • Copies of credit/debit cards used for the deposit.

    • SWIFT or SEPA transfer receipts.

    • Proof of ownership for anonymous cards from the issuing bank.

    • Any other documentation deemed necessary.

  • The Company reserves the right to set minimum and maximum deposit amounts. Details can be found in the Terms and Conditions of Business, Service Agreement, or on the Company’s official website.

  • Interest earned on funds held in Company accounts will not be credited to Clients and may be retained by the Company.

• WITHDRAWAL OF FUNDS

  • Clients can initiate withdrawals through the trading platform or by submitting a request via email tocontact@stockbanx.com.

  • The Client is responsible for all fees associated with withdrawals, including bank charges, payment service provider fees, and any applicable currency conversion costs.

  • Withdrawal requests must include all necessary information and documents, such as:

    • Copies of the credit/debit card used for the deposit.

    • Bank statements or IBAN details for wire transfers.

    • Confirmation letters for anonymous cards, verifying ownership.

    • Any other documentation required to comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.

  • Before processing a withdrawal, the Company will:

    • Before processing a withdrawal, the Company will:

    • Ensure the withdrawal request contains accurate and complete information.

    • Confirm the Client has met all applicable terms and conditions, including margin requirements.

  • Withdrawal requests are processed within three working days provided the following conditions are met:

    • The Client’s available funds exceed or equal the withdrawal amount, after deducting applicable fees.

    • The withdrawal request complies with the Company’s Terms and Conditions of Business and Service Agreement.

  • Funds may take an additional 5 to 7 working days to reach the Client’s account, depending on the payment method and the Client’s financial institution. The Company is not responsible for delays caused by banks or payment processors.

  • If a Client requests a withdrawal to a bank account not previously registered with the Company, additional KYC verification will be performed to confirm the account holder's identity.

  • The Company reserves the right to suggest alternative withdrawal methods or to decline requests that do not comply with this Policy.

  • Withdrawals will only be processed in the name of the account holder. No payments will be made to third parties or anonymous accounts.

  • Clients are responsible for providing accurate instructions. The Company will not be liable for errors in processing withdrawal requests due to incorrect information provided by the Client.

• SECURITY AND VERIFICATION

  To enhance the security of client funds, withdrawal requests undergo multiple levels of verification:

  • To enhance the security of client funds, withdrawal requests undergo multiple levels of verification:

  • Ensuring the withdrawal does not violate margin or free margin requirements (e.g., the Margin Level must remain above 30% after withdrawal).

  Withdrawal requests are reviewed and approved by the Back-Office Department, which verifies fund availability and compliance with internal policies. Approved requests are forwarded to the Finance Department for execution.

• ADDITIONAL PROVISIONS

  • All charges associated with deposits or withdrawals will be borne by the Client. These charges will be deducted from the Client’s trading account balance before funds are transferred

  • The Company reserves the right to request additional information or documentation at any time to ensure compliance with AML and KYC regulations.

  • In cases where delays occur due to missing documentation or incorrect information provided by the Client, the Company is not liable for any resulting inconveniences.

  • Withdrawal requests that cannot be processed electronically may, at the Company’s discretion, be accepted via email, provided the Client’s signature is verified, and all necessary checks are completed.

  • All deposit and withdrawal transactions are recorded in the Company’s internal ledger for auditing and regulatory purposes. Records are maintained for at least seven years.

• CLIENT SUPPORT

  For assistance with deposits or withdrawals, Clients may contact the Company at contact@stockbanx.com. Requests for transaction status updates will be addressed promptly, with information provided no later than two business days.